Refund policy
Return and Refund Policy
Thank you for shopping at Nib Nab. We want you to be completely satisfied with your purchase. Please read our policy carefully before making a purchase.
General Policy
Due to the nature of our products (food and beverages including protein shakes, baby food, snacks, and drinks), we are unable to accept returns or exchanges for change of mind. This is to ensure the safety and quality of all products sold.
Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@synergydistribution.sg with:
- Your order number
- A photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a replacement or full refund at no additional cost to you.
Expired or Spoiled Products
If a product arrives expired or spoiled, please contact us within 48 hours of delivery with photographic evidence. We will issue a full refund or replacement.
Refund Process
Approved refunds will be processed within 5-10 business days to your original payment method.
Non-Returnable Items
- Opened or partially consumed products
- Products not in their original condition
- Items reported after 48 hours of delivery
Contact Us
For any queries, please reach out to us at info@synergydistribution.sg.